Are all colors the same racket?
Yes! All three colors are our signature racket: PLAY TWO. Read more about it here.
What is your return policy?
The general return period is 30 days of the shipment’s arrival. This right applies only when the product and its original packaging can be returned in the same condition as they were received in. Return shipping is paid by the consumer, orders within the EU are charged a standard fee of 70 SEK and orders from the rest of the world are charged a standard fee of 100 SEK.
Use the return label that comes with your order. We recommend you keep your shipping receipt until you have received your refund. The refunded amount will be paid out from us directly when we have received the product. Please note that the return fee will be extracted from the returned amount of your order.
WHY DIDN’T I GET AN ORDER CONFIRMATION?
If you did not receive an order confirmation, please email us at firstname.lastname@example.org – we’ll be sure to check your order status and provide you with a confirmation.
Can I change my order after placing it?
Please email email@example.com as soon as possible so we can change the order before dispatch. We cannot guarantee that the change will be possible, as it depends on the status of the order and stock availability. Otherwise, our return policy is 30 days.
Can I cancel my order if I change my mind?
Email us as soon as possible at firstname.lastname@example.org. Depending on the status of the order, we might be able to cancel it for you. If not, we have a return policy of 30 days.
What if my order arrived damaged?
If you receive any damaged items in your shipment, please email us right away by contacting email@example.com. Please include a picture of the damaged item, and we will replace the product immediately.
What forms of payment do you accept?
We accept all major credit cards as well as PayPal. For your safety, we don’t process any payment information, and we only work with the leading payment providers – PayPal, Apple Pay, Google Pay, Klarna and Shopify Payments – to handle all payments.