Frequently
Asked
Are all colors the same racket?
We have two different racket models, PLAY ONE and PLAY TWO. PLAY ONE comes in 4 different colors and PLAY TWO in 3 different colors.
What is your return policy?
All items are final sale.
WHY DIDN’T I GET AN ORDER CONFIRMATION?
If you did not receive an order confirmation, please email us at orders@twotwo-official.com – we’ll be sure to check your order status and provide you with a confirmation.
Can I change my order after placing it?
Please email orders@twotwo-official.com as soon as possible. We cannot guarantee that the change will be possible, as it depends on the status of the order and stock availability.
Can I cancel my order if I change my mind?
Email us as soon as possible at orders@twotwo-official.com. Depending on the status of the order, we might be able to cancel it for you. If not, the item will be final sale.
What if my order arrived damaged?
If you receive any damaged items in your shipment, please email us right away by contacting orders@twotwo-official.com. Please include a picture of the damaged item, and we will replace the product immediately.
What forms of payment do you accept?
We accept all major credit cards as well as PayPal. For your safety, we don’t process any payment information, and we only work with the leading payment providers – PayPal, Apple Pay, Google Pay, Klarna and Shopify Payments – to handle all payments.