These terms apply to all users of the domain twotwo-official.com and their sub-domains (henceforth: the site). The terms and conditions will be valid for all your future transactions with Rematch AB, Swedish company registration number 559018-0377, Regeringsgatan 109, 111 39 Stockholm, Sweden (henceforth: TWOTWO; may be referred to as ’us’) and visits to the site. TWOTWO reserves the right to revise these terms and conditions. The date of the latest update is found in the final section of the terms and conditions. Users are responsible for keeping themselves updated with such changes.
Formation of contract and ordering
All orders submitted by you are subject to acceptance by us. We may choose not to accept your order and reserve the right not to deliver for any reason without any liability to you. Examples of when we may not accept your order include, but are not limited to, the incorrect stock level shown on site at the time of receiving the order, the incorrect price displayed on the site, or if we are unable to authorize your payment.
Once we have received your order you will receive an automatic e-mail confirming your order. Please note that the confirmation e-mail is only an acknowledgment that we have received your order and not a binding acceptance of your order. A binding contract is formed when we send you a shipping confirmation e-mail.
TWOTWO does not guarantee that all items included on the site are in stock at the time of your order. In the event that an item is unavailable, you will be contacted shortly by phone or e-mail. TWOTWO cannot guarantee that the content on the page is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date and TWOTWO may at any time amend the content of the site. TWOTWO holds the right to change prices, correct incorrect prices on all orders as well as final sales, and will give you the option of placing a new order with the correct price or canceling your order.
We reserve the right to limit the quantities of TWOTWO products that we supply, and/or to refuse any order that is unusual or placed in bad faith. In addition, we reserve the right to refuse any order from a client with whom there is a dispute concerning the payment of a previous order. All attempts at fraud will be reported to the police and TWOTWO reserves the right to cancel the purchase if any suspicion is raised.
You may pay with either credit, debit cards, or PayPal. Pay with your Visa, AMEX, or MasterCard securely over the Internet. Your payment is handled by Shopify Payments with secure encryption and under strict banking standards. In the event that no payment has been received after submitting your order, TWOTWO may automatically cancel your order.
Promotion codes should be entered during the checkout process in order to be valid. Attempting to add a promotion code after purchase will not be honored. You cannot enter or receive a promo code reduction after you’ve made your order. Please make sure that you have entered the code correctly and that the correct amount has been reduced.
Promotion codes are limited to one time per customer and cannot be combined with other offers, if not otherwise explicitly stated. Promotion codes and offers are only valid within the explicitly set time or as far as we have stock and not applicable to previously placed orders.
Shipping & Returns
We offer free shipping for all orders in the EU. A standard fee of 100 SEK is charged for orders from the rest of the world.
The general return period is 30 days of the shipment’s arrival. This right applies only when the product and its original packaging can be returned in the same condition as they were received. Return shipping is paid by the consumer, orders within the EU are charged a standard fee of 70 SEK, and orders from the rest of the world are charged a standard fee of 100 SEK.
Use the return label that comes with your order. We recommend you keep your shipping receipt until you have received your refund. The refunded amount will be paid out from us directly when we have received the product. Please note that the return fee will be extracted from the returned amount of your order.
All countries within the European Union are shipped on a DDP (Delivery Duty Paid) basis meaning that taxes and duties are included in the final price, this also includes Norway. When ordering outside of the EU your order is considered as export and international shipping costs do not include import taxes and duties, meaning you may be liable to pay duties and taxes upon receiving your package. You will be responsible for the payment of such import duties and taxes.
Please note that TWOTWO has no control over these charges and, since these charges are different for different countries, TWOTWO cannot predict their amount. We, therefore, advise you to contact your local customs office for further information.
TWOTWO has the right to adjust prices, involve additional costs, and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the product. The pictures may differ depending on the color settings on your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.
The www.twotwo-official.com website may include user-generated content from for example social media applications. TWOTWO does not claim any ownership in rights in such content (images, photos, and videos, etc.) and takes no legal responsibility for it. In case you suspect a violation of copyright or any other right, or otherwise is offended by such content, please contact our customer service at email@example.com.
Intellectual property rights
All intellectual property rights, such as trademarks and copyright, on the site and in the material published on it are owned by or licensed to TWOTWO and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of TWOTWO. You may not modify the material in any way, without the prior written permission of the copyright owner. For press inquiries, please visit our press page.
You may purchase products on the site for personal use only and not for resale. By placing an order on the site you certify that you are purchasing the product for your own personal use and not for resale and that you accept our Terms and Conditions. We reserve the right to refuse orders for any reason without explanation.
TWOTWO responsibility for errors in connection to delivery is limited to existing conditions of sale. TWOTWO bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work, or other economic harm.
Part of the services mediated through the site is maintained by outside organizations. Where TWOTWO acts as an agent for such services, we cannot be held responsible for any errors resulting from their activities. TWOTWO cannot be held responsible for any damage caused by using, or not being able to use, the site. TWOTWO cannot guarantee problem-free, uninterrupted, and secure access to the site. The site may contain links to other websites beyond our reach. We cannot be held liable for the content or privacy policies of such sites.
We have the right to assert force majeure in the event of war, warlike event, civil war, revolution, government sanction, strike, lockout, blockade, natural disaster, or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur, we would attempt to notify you. Under such circumstances, TWOTWO will attempt to resolve all issues in a timely manner.
These Terms and Conditions are compiled in accordance with Swedish law. To the extent permitted by law, Swedish courts will have exclusive jurisdiction over any dispute under this agreement. The laws of your country may differ from Sweden and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our site.
Right of complaint and dispute resolution
According to the Swedish Consumer Contracts Act, you have the right to make a complaint regarding a product that has defects or flaws that were present when you received the product. The duration of your right to complain is 3 years from the date on which you received the product.
You must notify us within a reasonable period of noticing the defect. A complaint made within 2 months of noticing the defect is always considered to have been made within a reasonable time. If you wish to make a complaint, please contact us at firstname.lastname@example.org. Do not send back a product before you have contacted us.
If we disagree regarding your complaint, we have a dispute. You can make a complaint to the Swedish Alternative Dispute Resolution Body (ADR) at:
Allmänna reklamationsnämnden (ARN)
Box 174, 101 23 Stockholm
These Terms and Conditions were last updated on 2021-06-11.